FAQ

For business, collaboration or commissions inquiries click here to contact us.

WHAT´S THE DIFFERENCE BETWEEN PRINTS AND ORIGINALS?
Prints are original drawings transferred to white, matt, coated paper. Don´t forget to check the measures of the print! These are limited edition prints, this means only 25 or 50 copies can be purchased. Prints are signed and include a free customized card with a hand-made drawing of your name by the artist. If you have any special inquiry with this card please contact begomartin3@hotmail.com
Originals are unique, exclusive and handmade drawings. There is only one piece available. Once is bought it will appear as sold out. Originals have different measures and material used, you can look them up on the product description. This artwork is sent framed.

 
DO YOU SHIP WORLDWIDE?
Yes we do! From the studio to your house! You can check your shipping rate once you add the product to cart ( this rate includes handling and insurance)


WHAT ARE THE DIMENSIONS OF YOUR PIECES?
Each print and original artwork has different sizes. The dimensions will be noted in the product description as well as the materials used.


IS YOUR ARTWORK FRAMED?
Generally original artwork is framed, it will be stated in the description! However if you want a framed print at your cost please email begomartin3@gmail.com. 


DO YOU DO COMMISION ART WORK?
Sometimes I do! Special orders, collaborations, or commisioned artwork is managed via e-mail. After telling us your special inquiry, we will come to an agreement about the delivery time and price. We will keep in contact so you can follow the creative process.


WHAT IF I AM HAVING TROUBLE PROCESSING MY ORDER?
If you are not sure if your order was processed correctly or you are unable to complete the payment please contact begomartin3@gmail.com. Once your order is processed you will receive an email from PAYPAL confirming payment. 


WHEN WILL I RECEIVE MY ORDER?
Please allow up to 3-5 days for your order to be processed and shipped. International orders can expect their delivery to arrive within 10-20 business days from date of order. Also make sure your address is entered correctly. We are not responsible for the orders arrival if there is a mistake on the address that appears on your order. If you have made an error in your delivery address, please contact us immediately.


I WAS NOT AT HOME WHEN MY PACKAGE ARRIVED, HOW CAN I GET IT BACK?
We need you to sign in order to prove that your order arrived safely. If you're not present when your driver attempts to deliver a shipment, you'll receive a notice where you'll see the date it was left and the address of the post office. The post office will hold the shipment for 15 days before returning it to the sender.If this happens it will be your responsibilty to arrange a new shipment at your cost.


WHAT IF I NEED MY ARTWORK URGENTLY?
Orders are shipped with regular delivery service, however we can arrange a speedy courier if needed at your cost. Email begomartin3@gmail.com to organize an express delivery.


CAN I BUY ARTWORK MARKED AS “SOLD OUT”?
Unfortunately not. These exclusive and unique pieces are sold out and no longer available. 


DO YOU HAVE A REFUND OR RETURN POLICY?

There will be no refunds or exchanges unless the order arrives damaged. If the print or original artwork arrives damaged please contact for an exchange. However if there are any issues with your order or questions, please feel free to contact begomartin3@gmail.com


WHY IS THE POST OFFICE CHARGING ME FOR SHIPPING FRAMED ORIGINAL ARTWORK WHEN I ALREADY PAID?
Bego Martin cannot be held responsible for any possible taxes which may be applied in the country where delivery of the framed artwork is made. The responsibility for any foreign taxes or other fees will rest with the purchaser. Contact your local custom offices for more information about taxes and duties at your country. We will not refund your order if you refuse to pay the fees or you dont accept your package.

All Bego Martin designs are copyright. The use of its designs for any purpose without prior written permission from Bego Martin is forbidden.
Thank you for your understanding.